Information Retrieval

From the satanic to the merely bizarre. Time Warner/Earthlink billing record hell. TW didn't tell Earthlink I'm a customer, E'link thinks I owe for webmail. This happened before. I tried Earthlink support chat and the "Supervisor" said I had no internet service. I pointed out that I was chatting with him on the internet. Now I am on voice hold. Why didn't stuff like this happen to Amy Bishop?